Appaling company to deal with

How can Bonitas actually allow a business like Pharmacy Direct be their only distributor?!?!?!? There is no service, most of their staff are ******** of matters that get brought to them, they are disgustingly unhelpful. I will gladly change medical cover just to get rid of Pharmacy Direct. Every two months, after delivery, I pay the co-payment, and every time it goes up. When I call, I get told it is because of previous months balance?! Their accounts department is a joke, they do not understand what you asking and then they still have lousy attitudes...I was told this morning to speak to the pharmacist, it is their problem. Who does the billing, the pharmacist?? Absolute incompetence.