Angry, Stressful and concerned

<p>I received a SMS from Pharmacy Direct stating that my medication cannot be dispatched due to outstanding money, I did however pay! I then emailed Pharmacy direct and explained the situation to them (got an automatic reply stating that they would get back to me within 48 hours which they did not do). After that I called the helpline and explained the situation to them again because it is EXTREMELY important that I receive my chronic medication on time. The lady said to me that it was a mistake from their side stating that I had an outstanding amount of money and that my medication would be dispatched as a matter of urgency.</p> <p> </p> <p>It is now more than a week later (after I had called Pharmacy Direct) and I have still not received my medication. The company is very quick to not disptch any medication if even a small amount of money is outstanding (and it was a fault from their side!) but is then so slow to deliver medication when money has been received. Chronic medication is not something to play around with, it can be a matter of life and death!</p> <p> </p> <p>This is also not the first time this has happened.</p> <p> </p>