All paid up and nothing to show

Item: Pharmacy Direct (Centurion)
Rating: 1

Trying to get hold of them is like trying to find the pot of gold at the end of the rainbow. They billed me, I paid, I have not received medication or any communication for that matter. I regret even trying to use their system. I should probably write off the money spent on medication and go without it this month. What a way to keep me healthy. Thank you Bonitas and Pharmacy Direct!

Helpful (0)

Replies (5)

Pharmacy Direct (Centurion)'s replyOfficial

29 Jul 2021, 07:35

Dear Member

We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.

Thank you kindly
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply29 Jul 2021, 07:35

Official

Dear Member

We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.

Thank you kindly
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s replyOfficial

29 Jul 2021, 10:16

Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

Urgent delivery of medication arranged.

Kind regards
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply29 Jul 2021, 10:16

Official

Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

Urgent delivery of medication arranged.

Kind regards
Pharmacy Direct Team

's updateReviewer Update

12 Aug 2021, 06:13

I can confirm that this matter is absolutely not resolved and that I will not change this review due to the absolute disregard of your customer service

's update12 Aug 2021, 06:13

Reviewer Update

I can confirm that this matter is absolutely not resolved and that I will not change this review due to the absolute disregard of your customer service

Pharmacy Direct (Centurion)'s replyOfficial

12 Aug 2021, 09:26

Natasha Kroukamp Rep**** at: 12 August 2021 at 9:01amDear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you in order to resolve your complaint.

Kind regards
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply12 Aug 2021, 09:26

Official

Pharmacy Direct (Centurion)'s replyOfficial

12 Aug 2021, 12:29

Dear Member

The pharmacist was in contact with you and explained the out of stock issue with the product not received in recent delivery. We have confirmation from the manufacturer/supplier Ethicare and Aspen they can not supply the item currently to Pharmacy Direct. Future prescription repeats removed for you to obtain locally, as per your request.

Kind Regards
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply12 Aug 2021, 12:29

Official