After being told Please note we are currently experiencing high volumes

After being told Please note we are currently experiencing high volumes. Please be patient one of our agents will contact you soon. Else you may phone us on *** twice Agent Precious assisted me. Name was provided explain my query. She was friendly, patient, answered my question, explain my body has just accepted all the various medications and not to change. She stated it will be escalated. Precious regarded my life as Precious and for this I am humbled. Her colleagues should take a page from her book. 🙌💐