Administration of scripts not functionating

The administration / communication is Pathetic! When you sent an email to *** you receive an automated response but no answers to your questions. I sent in a replacement script via email on 17/2/2021. Got a delivery-report. When the medicine came, it was the wrong (previous) script. I phoned the care line - they informed me that they did not receive the replacement script. On 11/3/2021 I sent in the script again. Received an email that they received the script an that it would be processed within 5 days. I received a sms informing me that the medicine will be delivered within 24/48 hours. I contacted them via the Whatsapp line on 4/4/2021 requiring the delivery. (The whatsapp line does not always recognize the reponse you give). No communication from Pharmacy Direct. Contracted them again on the Whatsapp line on 7/4/2021. After a long discussion I was informed that the delivery was rescheduled. I received the medicine on 9/4/2021 - ONCE AGAIN THE WRONG SCRIPT! I contacted them by email and whatsapp immediately. On the email I received the auto-response - nothing else. On the whatsapp-line? They did not receive the script sent on 11/3/2021 (which the acknowledged that they did receive in on 11/3/2021), I re-entered the script again directly on the website. Yesterday We received a call from one of the pharmacists who is busy processing the correct script - finally. I received the wrong medicine twice. I have to pay it via Bonitas - with a non-return policy. I had to buy the correct medicine out of my own pocket from a local pharmacy. Direct Medicine will have to urgently see to the accurate administration of the email and whatsapp care.