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Linda A

1 reviews | Active since Jun 2010

15 Oct 2021, 10:16

Absolute Incompetence

As my daughter in Cape Town sits with my medication while I am here in Durban, I will just post our latest correspondence via Whatsapp. Could I have been clearer? Yet you still messed it up.

[10:49, 11/10/2021] Linda: Hello I need to add an additional delivery address. Bonitas membership no. ******x Member 01 ******x resides at ***x ***x ***x ***x Cape Town 7700. The other two members are still resident in Durban

[10:50, 11/10/2021] Linda: So just to be clear, there will be two delivery addresses for this account. The existing address for members 00 and 02. And the new address for member 01.

[12:23, 11/10/2021] Linda: Please confirm that the existing delivery address will remain and a new address for member 01 will be added.

[14:55, 11/10/2021] Linda: Hello, can someone confirm that the address change has been made for dependant 01 and the original address details remain in place for the Main member and member 02.

[15:35, 11/10/2021] Pharmacy Direct: Good day ,both addresses have been updated correctly .

0
Replies (6)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply15 Oct 2021, 10:23
Official
Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply15 Oct 2021, 12:11
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team
LA
Linda A's update21 Oct 2021, 09:47
Reviewer Update
The resolution was to create another patient profile as the system is not capable of handling two addresses which seems crazy. How do I access this new profile to check the address details and upload a new script?
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply21 Oct 2021, 11:13
Official
Dear member

We have issued you a new profile number that you can use to log in and upload your script. We will email it to you for confidentiality reasons.

Kind Regards
Pharmacy Direct Team.
LA
Linda A's update21 Oct 2021, 12:32
Reviewer Update
The login screen asks for e-mail and password - the profile number is neither of those things. Also, why remove me from the main profile when I share a common address with the main member? If he needs chronic meds will ANOTHER patient profile be created? I am so done with this time wasting nonsense.
LA
Linda A's update21 Oct 2021, 16:24
Reviewer Update
So now I cannot access my new profile to upload a script and check that my details have been captured correctly. Given that the various whatsapp chatbots are utterly useless and completely messed up last time, I think it's important that I can check these thing. Please sort this out so that I can actually use Pharmacy Direct as a provider. I wish Bonitas didn't force this company on us.