J
Jan

1 reviews | Active since May 2022

26 May 2023, 17:21

Absolute disregard and ignorance 😡😡😡

Pharmacy direct has no concern for our wellbeing.

My critical meds/ chronic heart medication has benn depleted. I sent Pharmacy direct a new script with a request to Urgently dispense my meds. I also called them on Monday after sending the script. I was promised that my meds would be dispensed and deliver within 12 to 24 hours. That was Monday and we are at Friday. I feel sick and might be at risk of having a heart attach or stroke. Yet no meds. This is unacceptable as the *******s have already processed the claim fom Bonitas on Tuesday? What do I do now.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply29 May 2023, 10:24
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply29 May 2023, 10:29
Official
Dear Member


·        We have escalated your query to a manager, they will contact you shortly.

Kind Regards
Pharmacy Direct Team