14 days to process a script

If i could give less i would My script was uploaded 28 Nov 5-7 days turn around and somehow the people cant read cause they advised me the script date is wrong i showed them it is correct and uploaded the same script with the correct date 7th December and still no action we know couriers are closing so guess i wont get my medication being a heart patient and no medication for a full month cause your sorry company cant move faster