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I submitted a new prescription to Pharmacy Direct for a dependent of mine on my medical aid and called in, in order to get a delivery made to my dependent who is a type 1 diabetic. I found out that Pharmacy Direct had delivered the incorrect glucose test strips (they had delivered Accu-Check Instant instead of Contour Plus). I phoned in to get this corrected and Pharmacy Direct committed to sending the correct test strips but again they delivered the incorrect test strips (this time delivering Contour TS instead of Contour Plus). As my dependent had run out of glucose test strips for her condition, I then had to use my own money to buy her the correct test strips (the new test strips are still yet to arrive and I have to hope that they are correct this time around). I sent Pharmacy Direct an email expressing my disappointment and all I received in return was an email telling me that "Please be advised that the query was solved" without any explanation or apology of the financial inconvenience that I suffered and that the fact that my niece couldn't check her blood sugar levels due to delays in getting the correct test strips.