P&H Merc Specialist
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
P&H Merc Specialist
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFR
Freda R
1 reviews | Active since Sept 2025
10 Nov 2025, 17:45
Physically fighting Customers
Today the 10th November 2025, I went to P&h Merc Specialist together with my mechanic, I only to find that the car is still not fixed, when my mechanic show him the mistakes on the car, The pipes the broke and glued them instead of replacing, He got angry he was so arrogant, telling me to take my s**** car. he ended up became Physical fighting the mechanic he was stopped by his employees, that's how much he treats his customers. My car still not fixed frustrated.
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Freda R
1 reviews | Active since Sept 2025
10 Nov 2025, 17:45
Physically fighting Customers
Today the 10th November 2025, I went to P&h Merc Specialist together with my mechanic, I only to find that the car is still not fixed, when my mechanic show him the mistakes on the car, The pipes the broke and glued them instead of replacing, He got angry he was so arrogant, telling me to take my s**** car. he ended up became Physical fighting the mechanic he was stopped by his employees, that's how much he treats his customers. My car still not fixed frustrated.
0
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Freda R
1 reviews | Active since Sept 2025
5 Nov 2025, 10:16
Bad Service, Arrogance and undermining customers
When return the car on the 8 October 25 the fan & the Steering rack they were properly working, when I went back on the 12th the fan & steering rack where not working anymore, he said he will take accountability but now he only fixed the steering rack but he says with the fan I have to pay. when I call him he drops the phone and tell me I must just bring money or I must take my car the way it is, with the fan that is not working, he tells me my car doesn't make money for him because is old.
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Freda R
1 reviews | Active since Sept 2025
5 Nov 2025, 10:16
Bad Service, Arrogance and undermining customers
When return the car on the 8 October 25 the fan & the Steering rack they were properly working, when I went back on the 12th the fan & steering rack where not working anymore, he said he will take accountability but now he only fixed the steering rack but he says with the fan I have to pay. when I call him he drops the phone and tell me I must just bring money or I must take my car the way it is, with the fan that is not working, he tells me my car doesn't make money for him because is old.
0
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Freda R
1 reviews | Active since Sept 2025
31 Oct 2025, 11:29
Bad service and undermining the customers according to their cars
On the 8th of October I took the car back for the power. On the 12/10/25 i went back to check my car only to find that the steering rack and fan is working, Prenkey Masilela the Director, He acknowledge that he will take accountability about the 2 items for fix them, because when i drop the car they were working, he did fix the steering rack but now he wants me to pay R1000 for the Fan, which i currently don't have because i am working with the car and I haven't been working since the car is been booked. He wont fix the fan until i pay the R1000. currently my car is still there.
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Freda R
1 reviews | Active since Sept 2025
31 Oct 2025, 11:29
Bad service and undermining the customers according to their cars
On the 8th of October I took the car back for the power. On the 12/10/25 i went back to check my car only to find that the steering rack and fan is working, Prenkey Masilela the Director, He acknowledge that he will take accountability about the 2 items for fix them, because when i drop the car they were working, he did fix the steering rack but now he wants me to pay R1000 for the Fan, which i currently don't have because i am working with the car and I haven't been working since the car is been booked. He wont fix the fan until i pay the R1000. currently my car is still there.
0
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Freda R
1 reviews | Active since Sept 2025
27 Oct 2025, 07:59
Very bad Service and undermining Clients
We took my 2006 Mercedes-Benz A180 (Black)t o P and H Merc Specialist on 16 August 2025 for repairs. The car was leaking oil and the V-Belt was loose and needed to be replaced. It took 2 weeks for the repairs to be done and when I collected, I realised shortly after leaving the workshop that the car was losing power. I kept driving home thinking it would get better as I kept going but it didn’t. I called the workshop to notify them then returned the car for them to check and correct whatever fault was there. I later found that they returned the car back to me without even test driving it hence they missed this issue. They diagnosed the car and the printout showed that the fault was wiring and they claimed it was not their fault. I returned home with no resolution. I went back to then again and again, only on the third return they (08/10/2025) booked the car in to fix it. This spanned over a period of 2 months. My car is with them now and has since incurred more issues which were never there. Currently there a steering rack issue, the fan is very loud when the car is running, the losing power issue is still not fixed. Instead of fixing what they broke they sent me quote for R16 800 for parts that they broke. My car has been with them for 3 weeks now and they are not giving me straight answers. As far as I know the car is still not fixed and I do not know what is the way forward. I call them every day, speaking multiple people including their Director Prenkey Masilela ***) and they all give me the runaround. I managed to speak to the Director Prenkey Masilela concerning the parts they broke, he agreed to take accountability of the fan and Steering rack, which they manage to fix the steering rack but with the fan he asked his administrator to let us know that the fan is costing R2000 he will contribute R1000 and I must contribute the balance which was not the agreement since they are the one who broke it, I still don’t have my car as today (25/10/2025)On the 20/10/2025 when I went to the workshop he told me my car doesn't make money for him, he is prioritizing the cars that brings him money he even showed me the job cards. I have tried to call him he hangout on me. I am frustrated and don’t know what to do.
Helpful (0)
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Freda R
1 reviews | Active since Sept 2025
27 Oct 2025, 07:59
Very bad Service and undermining Clients
We took my 2006 Mercedes-Benz A180 (Black)t o P and H Merc Specialist on 16 August 2025 for repairs. The car was leaking oil and the V-Belt was loose and needed to be replaced. It took 2 weeks for the repairs to be done and when I collected, I realised shortly after leaving the workshop that the car was losing power. I kept driving home thinking it would get better as I kept going but it didn’t. I called the workshop to notify them then returned the car for them to check and correct whatever fault was there. I later found that they returned the car back to me without even test driving it hence they missed this issue. They diagnosed the car and the printout showed that the fault was wiring and they claimed it was not their fault. I returned home with no resolution. I went back to then again and again, only on the third return they (08/10/2025) booked the car in to fix it. This spanned over a period of 2 months. My car is with them now and has since incurred more issues which were never there. Currently there a steering rack issue, the fan is very loud when the car is running, the losing power issue is still not fixed. Instead of fixing what they broke they sent me quote for R16 800 for parts that they broke. My car has been with them for 3 weeks now and they are not giving me straight answers. As far as I know the car is still not fixed and I do not know what is the way forward. I call them every day, speaking multiple people including their Director Prenkey Masilela ***) and they all give me the runaround. I managed to speak to the Director Prenkey Masilela concerning the parts they broke, he agreed to take accountability of the fan and Steering rack, which they manage to fix the steering rack but with the fan he asked his administrator to let us know that the fan is costing R2000 he will contribute R1000 and I must contribute the balance which was not the agreement since they are the one who broke it, I still don’t have my car as today (25/10/2025)On the 20/10/2025 when I went to the workshop he told me my car doesn't make money for him, he is prioritizing the cars that brings him money he even showed me the job cards. I have tried to call him he hangout on me. I am frustrated and don’t know what to do.
0
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