1 reviews | Active since Feb 2011

18 Dec 2015, 13:09

Zero Service

I went into Edenvale PG Glass yesterday morning, as I had a chip on my windscreen. Firstly none of the consultants even bothered looking up, to assist. Eventually, another consultant came through.<br> The guy who repairs chips, had a look at my windscreen & said it could be repaired. I thought great...then he said I was to come back at 11am, as they don't have anymore resin.<br> I am a rep, so said this wasn't possible. I asked one of the consultants where in the Northern Suburbs, was there another PG Glass, she had an extremely 'bored' look on her face & said Midrand.<br> I reitterated that I was in the Randburg area that day - she then said Fourways, she couldn't give me any phyical addresses for me to put into my GPS. By this stage, I was totally irritated, there was NO ONE who actually gave a hoot! Later that afternoon, I decided to call the branch, hoping to speak to the Manager - phone was never answered.Then I called your Head Office, and was given a cell number for the Manager of Edenvale - cell number did not exist.<br> Thankfully, my husband contacted another company, who didn't boo or baa, all I had to do was leave my car at his office this morning, and they were sending out a mo

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Replies (1)
PG Glass
PG Glass's reply18 Dec 2015, 13:40
Official
Hello pjm,

I do apologies for the service you received from the Fitment Centre in Edenvale.

Your complaint has been escalated to the Manager and the Regional Manager and will be addressed accordingly.

Once again please accept my apologies.

Kind Regards
PG Glass Head Office



Best regards,