Worst service when you have an emergency

<p>The glass of my lounge door broke at approx. 2pm on a Friday afternoon in April 2016. I called PG Glass 24hour emergency line to come and repair asap. The call center agent 'Ashton' was the absolute worst to deal with. I had an emergency and wanted to know when PG Glass can come to repair. He instead was telling me a whole marketing thing of what they do, and they are on Facebook, Twitter , etc... and I was saying to him .. look I have a crisis where a security door was compromised so when will PG Glass will come to fix. I assume he was reading a script from a memo saying that a delaer will contact me shortly and gave me ref nr. I 'smelt' poor service from PG Glass and didn't waste time to call Glassfit. Glassfit was so amazing that they came 08h00 the next morning to replace the broken glass and were a friendly , clean and efficient team. PG Glass is so pathetic - they called me the next month , in May2016 , to come and fix the broken glass. The asked me for the dimensions and details for the job. I told them that the job was done & fixed by their competitor within 15hrs unlike PG glass who have not arrived even a month later for an EMERGENCY. PG glass is still calling me to fix this despite me asking them to get a senior member to contact me to discuss their pathetic service.</p>