TK
Therese K

1 reviews | Active since Mar 2015

19 Mar 2015, 08:00

WORST SERVICE EVER

I received the worst service from PG Glass Fourways.<br> <br> I asked for a quote on household glass on Friday, March 6th, accepted it immediately and asked for it to be ordered. I was told that I could come and collect it on Monday, March 9th. <br> <br> I phoned repeatedly on Monday, didn't get through to anybody.<br> I finally got hold of a consultant on Tuesday, and was put through to the consultant who helped me. I asked about the glass and asked about delivery. I was told the glass was not ready and delivery will only happen on Thursday, March 12th. I was happy with delivery on the 12th. I gave the address and asked that the invoice be mailed to me. I gave the business detail, VAT nr etc. for the invoice.<br> <br> The invoice was never sent and the glass never delivered. I phoned back on Friday, the 13th, spoke to another consultant and asked that my consultant phone me back. This never happened.<br> <br> I phoned on Monday, March 16th and spoke to my consultant. I still had no glass and she had a \I don't care one bit"attitude. I cancelled my order which she was very happy to accept. I asked to speak to the manager"

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Replies (1)
PG Glass
PG Glass's reply19 Mar 2015, 09:27
Official
Hello TessKus,

Our sincere apologies for this negative experience.

As per our discussion, this matter has been escalated to the Fitment Centre Manager and the Regional Manager to investigate and will be attended to accordingly.

Kind Regards
PG Glass Head Office