WORST EXPERIENCE TRYING TO GET MY WINDSCREEN REPLACED FOR 5 DAYS

I submitted a claim through my insurance broker to get my windscreen replaced on Monday16 October. On Thursday 19 October the mobile unit arrive an hour late and tell me they do not have the supplies they need to install a new windscreen for me but that "someone" will call me back to arrange another time. By thursday afternoon I call the call centre to find out what the story is, I'm told the person dealing with my claim is not in the office but will call me back. Of course I still have not been contacted. This is after also sending an email via the PG Glass website. Now on Friday 20 Oct I call the call center yet again and am told that no one there can help me as this claim is being dealt with by the mobile division who are currently all in a meeting.

This is really frustrating, no response to email, no help via the "help center" and no idea on when this will actually be dealt with!