Worst Experience PG Glass Cape Rd Port Elizabeth

Experienced the worst service from PG Glass Cape Road Port Elizabeth.

Made a booking with them for 09:00 on Friday 13 March 2026 to replace the windscreen. I was told that the installation will take plus minus 3 hours. Dropped my vehicle with them at 08:50 and Informed them that I am initially from Cape Town and will be on foot as I have nobody to uplift me. They suggested that I can go to a nearby diner to have some breakfast which I then did. It is hot with no wind (surprisingly for PE). After breakfast I took a slow way back towards PJ Glass. At 10:30 I notice that my vehicle is still stationed in the parking bay where I left it. Assuming that they might have finished with the job and might wait for the sealant to settle, something in that regard. Across the road from PG Glass is an Engen garage so I quickly went over to get myself a cold cooldrink.after my purchase I went over to my vehicle only to find that they have not even moved the vehicle nor have they even started with the installation knowing that I am on foot in the heat. At 10:45 they took my vehicle and started with the installation.At 12:25 my wife phoned to inform me that they have told her that my vehicle is ready for collection. They know ****** well that I am sitting outside and did not even have the ***** to inform me that they have completed the job. After I paid for the installation the guy had the audacity to ask me if my vehicle is parked in front of the shop as if he does not know where my vehicle is. No one went with me to my vehicle to see if I am satisfied with installation nor did anyone explain to me on whether I can or cant drive with my windows open or how long it will take for me to remove the tape or how long it takes for the sealant to settle, absolutely nothing from them. Not a sorry for taking me for a pop regarding the delay, not a sorry for starting late with the job, again nothing, the guy was more concerned if I am paying cash or with a card. Not even sorry for not phoning me after I supp**** them with my number which they wrote down on the job card. No communication skills, no people skills, just money skills and that is my opinion and experience with PG Glass. If they tell you to bring in your vehicle at 09:00 when booked in advance, rather take it in at 11:00 or just take it to someone else that will be professional who will keep clients happy. If there was a option for not giving them a star, then that would've been my option.