1 reviews | Active since May 2018
Worst Experience no assistance with PG Glass
I took my car (Mercedes Benz Class 200) at PG Glass Fourways Friday 28 June 2024. They did the replacement of the windscreen, however the vehicle showed errors in its system. They referred me to another branch in Midrand( same day) PG Glass Midrand.
At PG Glass Midrand they were unable to assist me because their machine couldn’t link with my car. We had to call Mr. Tshepo Radebe at PG Glass Fourways. Mr. Radebe advised that he will organise a technician to fix the errors on the Tuesday 25th June 2024. On Tuesday 25th June 2024 I went to PG Glass Midrand, the technician was there and after spending 3 hours at the branch, that technician told me that I should return tomorrow (26th June 2024).
On the 26th June 2024 I returned to PG Glass Fourways, after spending another 3 hours they couldn’t remove the errors indicating in my vehicle. Mr Radebe decided that he will have to arrange a booking for my vehicle at Mercedes Benz dealership, we agreed that that he will book for me at any nearest dealership to my workplace and he will call me for confirmation.
Our first arrangement for the booking was suppose to be 02 July 2024 , which never happened. I called had call him to make a follow-up, he told me that he was waiting for Merecedes Benz to arrange bookings for my vehicle he will call me back. On 04 July 2024 I made another call for follow-up and he promised me that be will give me a call later in the afternoon to confirm, that never happened.
Today 07 July 2024 I made a call again to PG Glass Fourways to make a follow-up, I was told that he is not available. I cannot drive a car showing errors as it is very sensitive car and to date PG glass has not sorted this problem out as the errors started showing after they replaced the windscreen . I have learned a lesson that I will not refer my car to PG Glass
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
Still have received Worst service ever, I decided to take my vehicle (Mercedes Benz C200) to Mercedes Benz dealership after PG Glass Fourways couldn’t assist with the Active Brake assist malfunction and other faults after they replaced my windscreen. Only to find out from the technician at Mercedes Benz dealership that PG Glass Fourways replaced the windscreen with an aftermarket windscreen not the original from Mercedes Benz windscreen. My car is still under warranty and using the aftermarket parts will have a damaging impact on my car warranty. My vehicle cannot calibrate with the aftermarket windscreen which was fitted by PG Glass Fourways without my concerns.
Still have received Worst service ever, I decided to take my vehicle (Mercedes Benz C200) to Mercedes Benz dealership after PG Glass Fourways couldn’t assist with the Active Brake assist malfunction and other faults after they replaced my windscreen. Only to find out from the technician at Mercedes Benz dealership that PG Glass Fourways replaced the windscreen with an aftermarket windscreen not the original from Mercedes Benz windscreen. My car is still under warranty and using the aftermarket parts will have a damaging impact on my car warranty. My vehicle cannot calibrate with the aftermarket windscreen which was fitted by PG Glass Fourways without my concerns.
We hope this message finds you well.
We wanted to extend our sincere apologies for the inconvenience you experienced with the recalibration
We understand how frustrating this situation must have been, and we regret any trouble it may have caused.Please be assured that we are addressing the issue and taking steps to prevent it from happening again.
Your experience is important to us, and we are committed to improving our service
Kind Regards
PG Glass HO
We hope this message finds you well.
We wanted to extend our sincere apologies for the inconvenience you experienced with the recalibration
We understand how frustrating this situation must have been, and we regret any trouble it may have caused.Please be assured that we are addressing the issue and taking steps to prevent it from happening again.
Your experience is important to us, and we are committed to improving our service
Kind Regards
PG Glass HO