lR
leon R

1 reviews | Active since Jul 2016

24 Jun 2019, 15:14

Worst customer service possible windscreen claim

Claim nr *** windscreen

I just cancelled the above claim and will search for another glass supplier. They ******ed me around enough now First apointment they where lste. I had to phone to hear whats going on. They came but wrong windscreen. They ordered a new one. NO COMMUNICATION from the branch. I had to phone and find out whats going on.

Today the apointment was for 10.00. Nobody came. I phoned AGAIN and they said they will find out whats going on. After a while they phoned back. The guy did not load my screen but he will be here 1230. Waited and waited,again NOTHING. Got in my car and drove to the branch. Looks like nobody knows whats going on. The manager said she will phone me asap. Waited a other 30 minutes+-before I received a call. They will leave the branch in 20 min. Waited for them and they arrived,WITH THE WRONG BEADING. THEY CANNOT INSTALL. Now I am really fedup and phoned and cancelled. For sure I will not send any of my personal or Business vehicles to them ever ever again!!!!

0
Replies (1)
PG Glass
PG Glass's reply24 Jun 2019, 15:29
Official
Good day Leon

Thank you bringing this matter to our attention.

With regards to your experience at our Nelspruit fitment centre and the service you have received, we would like to apologise as PG Glass.

We will investigate this matter further.

Regards
PG GLASS