Worst Customer Service & *********** Staff

We put in a claim on the 8th of November 2017, the insurance sent us the claim number and then we receive an sms from PG Glass at 11am to say they will give us a call and no one did. We then had to call in and had to hold for a long time until someone answered. We were told to bring in the car for a temporary fitting the next day which we did and were told to come back in 2 days. Later we received a call to say the glass will only be available in 2-3 weeks however the lady said she will call us back to let us know on the progress. A week later no call back so again i call back only to be told the glass will only be available in 5 weeks. I call the Centurion branch the male that answered the phone couldn't not assist, he said he will call back, again im still waiting for his call. Then i tried the Midrand branch and i was told by them the glass will be available in 2 days, when i mention that Wonderboom said it will be available in 5 weeks she changed her story and say that it will only be avaialable for them as well in 5 weeks. I currently dont have a back window and its a high risk to drive a VW with no back window however the PG Glass staff really couldnt care to provide feedback or comfort for your claim. Standard Bank insurance really needs to relook this relationship with them