AD
Ayanda D

1 reviews | Active since Jun 2019

26 Jun 2019, 14:14

Worst Customer service from PG Glass Nelspruit.

Worst Customer service from PG Glass Nelspruit.

2 Months ago I took my car for the windscreen change at PG Glass Nelspruit. 3 Weeks later I noticed that my vin number is missing then I went back to PG Glass to find out what happened maybe the time they worked on the windscreen the accidentally removed it, but one of the manager told me that it’s not their fault that the vin number is missing and they don’t take responsibility of the missing vin number then I ask him that the only way that vin number can be removed is by taking out the windscreen and their the last people to worked on that windscreen then he continuous telling me that I have to go to VW and get a new vin number the question I asking on who’s account, then one his collegue told me they will order a new vin number but till today still waiting?? Maybe that's how the operate ***** people vin numbers and sell them to *********? Now im having the problem when I been stopped by police they think I have ****** the cars coz its has no vin number on the windscreen which was removed by PG Glass. Can someone advice me what to do about this before it get out of hand???

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Replies (1)
PG Glass
PG Glass's reply27 Jun 2019, 09:39
Official
Good day Ayanda

We would like to apologise on behalf of PG Glass on how your matter was handled by our fitment centre, this is totally unacceptable and is not how we do business as we pride ourselves in giving our valued clients the best customer service ever.

We will look into this matter and provide feedback.

Regards
PG Glass