WORSE SERVICE/

PG Glass has given me worse service, I had an incident which resulted in my windscreen needing to be replaced. My insurance approved the claim and sent information to PG glass. The called me on friday, while i was speaking to the agent the call got cut, instead of calling me i was sent an sms that PG tried to contact me. I called them back and arranged for a mobile team to come to me on saterday . they explaned they need to order the glass and their team is only available tuesday onwards. i then told them i needed my windscreen done earlier than that i will opt for a branch if they can do it on monday. I gave them my nearest branch and i was told i can go fit my windscreen monday afternoon, branch will call me to also confirm. i didnt get any call on saterday and monday i callled in and i was told my appointment is tuesday which i queried that the agreement was monday hence i cancelled the mobile team. I was promised to be called back with answers i was not i had to call in again. The branch called and said they will assist me on wednesday which i explained customer service said they will fix their mistake and get me sorted today which is monday. I eventually got a call before 4 asking if i received an sms to take my car in which i didnt do, i was told my windscreen is available if i can make it to the branch at 4:30 il be assisted. I left work immediately and got to the branch at 4:30. 5:50pm i get told that they have an issue they just found out the glass is not the correct size or fit, however they have already installled and finishing with installation. they will refer my case back to mobile unit guys to bring the correct windscreen, but i must wait for the current windscreen to dry which takes 3 days then i will be assisted. how did i get an incorrect windscreen when i have provided you the correct details including the VIN number. Can you gaurantee my safety driving with an incorrect size windscreen,? i was also told not to worry about rain. if anything happens will you pay for those damages and now how am i supppose to go to work? Tell me how are you going to bring back my wasted time, and solve my inconvience and CAr quality issues and safety issues?????