Windscreen replacement - No contact, No service

Dear PG Glass Team,

I hope this message finds you well.

I am writing to express my concern and disappointment regarding the service I have received from PG Glass thus far in relation to my windscreen claim lodged on 20 June 2025.

The first and only call I received from your team was on 23 June 2025 at 10:57 AM. Unfortunately, I was in a meeting at the time and missed the call. No voicemail or SMS was left with your contact details, which made it impossible for me to return the call. Additionally, no follow-up attempts were made that day.

On 24 June 2025 at 10:59 AM, I received an SMS stating: “Dear Client, kindly take note that we tried reaching you on behalf of King Price regarding your claim without success. Your PG Glass.”

I responded via email the same day to raise my concerns about the lack of service, but to date I have not received any response.

After just one missed call, I received a generic SMS with no contact details or further instructions. I find this level of service quite surprising. Is it standard practice for PG Glass to make only one attempt to contact a client? Are clients expected to search for contact details and initiate follow-up themselves?

I am genuinely disappointed by the service I have experienced and hope this matter can be addressed promptly.