Windscreen now worse than before

<p>On Wednesday 15 June 16, I visited the Rivonia Road, Sandton branch of PG Glass to have a windscreen chip repaired. The receptionist inspected the vehicle and confirmed it was 'smaller than a 10c coin' and was therefore do-able.</p> <p>A lady technician who undertook the repair called me across, and continually repeated; 'It's looking bad' no further explanations were offered. Back at the reception area, staff were talking amongst themselves, no-one asked me anything until I insited on seeing someone senior. Eventually the manager came forward, we had a discussion around the incident and the consequences, end result he claimed nothing could be done, also offered some lame excuse around needing to insititute a client centricity programme. </p> <p>Fact of matter is I brought a relatively new vehicle to PG Glass to have it repaired, but left with it looking much worse now comprising 2 large cracks and within driver's line of vision.</p> <p>Aside from the poor customer experience I encountered, I need to understand:</p> <p>What is PG Glass going to do about the windscreen situation?</p> <p> </p>