WINDSCREEN CHIP REPAIR

On 16 January 2017 I went to the Centurion branch of PG Auto Glass for a windscreen chip repair. I arrived at 16h45, about 15minutes before closing time and waited in the inside bay area to be assisted. I had to ask for assistance and a technician was asked to do the repair. I was on the outside of the reception area and saw the technician inside arguing with the 3 x people at reception. When I entered the area, it was about his unhappiness to do the work as it was nearly closing time. While waiting in the reception area I had to listen to discussions about a shortage of a technician for the next day and how they are trying to get a temporary technician for the following day. There was also a conversation on beer glasses. All this in the presence of a client. Be it as it may, the technician repaired the chip with his backpack on his back. When I left the premises I noticed that the chip was badly repaired. I called them in the morning and was requested to bring the vehicle back. When I arrived on 17 January 2018 at 13h30 the technician that did the repair came to me and I showed him the chip. In his own admission it was not properly done but indicated that I need to speak to his Manager, Ben. Ben passed the vehicle and I called him. He looked at the chip for a few seconds and said there is nothing wrong with it and walked away. I was just brushed off. Ironically his technician does not agree. I indicted that I will take this further and the Technician begged me for more than 5 minutes to please not do it as he will get fired by Ben. He pleaded and said he really needs his job and if this is escalated he will loose his job. Although I have empathy with the Technician, I do believe I am entitled for what I paid for and also expected professional customer service. The service was shocking and clearly unacceptable.