Why no feedback?

hi, i recently wrote a complaint see link: http://hellopeter.com/pg-glass/complaints/poor-form-***<br> <br> I have not received any feedback and yes, I do understand that it may take some time but put yourself in my shoes for a bit, insurance up my crack about a certificate, threatening to write off a vehicle which is my bread and butter. Please do contact me urgently with feedback on this matter - id like to get it sorted asap fro the new year.<br> <br> If you cant get hold of me on my cell, my email will be fine. Again, I would contact you but unfortunately, I hate waiting 30 min on a phone waiting when I could be doing other things.