What service

A claim was submitted to Heidelberg PG Glass on the 6th of July 2022. They showed up on 11th July with a windshield but without the necessary rubber to complete the job. They left saying they’ll let me know when they can get rubber.

As of today, 14th July 2022 I’ve received no communication as to when this will be repaired. I’ve phoned with nobody answering, emailed, and messaged on their Facebook page but have received zero support.

I’ve had to use the Heidelberg PG Glass branch before because of my insurance and had the same issues. Ordered a replacement window on Monday, which took 3 days to organize. Was promised on Wednesday that the installation would be done on my property anytime from 8:00 to 17:00 on Friday (couldn’t get a better time frame). When phoning at 11:00 on Friday to ask when they would be coming out I had to spend 10 minutes explaining who I was, my address, car registration etc (clearly my order was lost). After getting passed to another operator I was told that their technicians received training in the morning and are now very busy in Springs with windshields, so they’ll phone if they’re back in time for today, but it doesn’t look like they will be… No apology or rescheduling offered. Eventually they showed up and replaced the window, which the next day fell down halfway. Again it was a story to get them to come out again and repair the problem, losing parts of my door that covered the *****s in the process.

If you’re looking for fast, friendly, and efficient service, look elsewhere. If you enjoy driving without windows or with cracked windshields for weeks, get in touch with them today (if you can).