We've been struggling for 3 weeks to get PG Glass

We've been struggling for 3 weeks to get PG Glass to phone me back after we've ordered a windscreen. Eventually I went there personally, just to find out that the windscreen was there, but they forgot once again to phone me. Made an appointment for the Wednesday morning at 8, but then needed to wait again even though I had an appointment.<br> <br> Best of all is when I've paid, but payment did not go through apparently and the lady resubmitted, yesterday I saw on my bank statements that the payment went through twice. Phone them and the lady said yes she knows about it, she apparently tried to phone my wife last week but couldn't get hold of her. Spoke to the manager Mark, and now I need to follow their paper process to get my money back<br> <br> I'm going on leave now, but he said he'll send me the mail, I need to go to an internet cafe and print it, and send it back to them.....<br> <br> absolutely pathetic, no interest of doing service at all...<br>