Very poor service!

I requested a quote today to have my car's windscreen replaced.

I was quoted R1600 for the replacement; and I asked to book it in (for Friday 17 November at the PG Glass Satellite branch in Hatfield, Tiger Wheel & Tyre).

I received 3 calls from the satellite branch; the first to ask for the VIN number, which I had already provided. The second call to ask what I was quoted. The third call was to say that they don't stock this windscreen anymore, but they can supply me with a VW branded one (I drive a VW), but the cost would increase to R9000.

That is absolutely ridiculous; why would Head Office quote me on a product that you don't stock; and why would the suggested alternative be R7400 more expensive (the caller said it was because it had a VW badge on; if I wanted a VW badge on the window, I would've gone straight to VW).

I have obviously cancelled my booking, but feel it is very important that someone takes a hard look at how things are done between the Call centre and the satellite branches, as you are going to lose a lot of potential clients this way.