Very Disappointed – PG glass Wonderboom - Useless

Very Disappointed – PG Wonderboom

I had a very frustrating experience with PG Wonderboom.

They phoned me to confirm my windscreen claim through King Price and booked my vehicle for replacement on 26 February at 16:00. I arrived at 15:50 as arranged. My vehicle was taken into the workshop, and then nothing happened.

At 16:30 I asked how much longer it would take, because they hadn’t even started working on my vehicle. Only then was I told, “Sorry, we can’t find your windscreen.” If I hadn’t asked, I would probably still be sitting there waiting with no communication at all.

To make matters worse, the manager had already left before 15:00 and was not on site. The service was extremely disappointing. There were three staff members present — two standing around watching while only one person was working.

I phoned Annemarie, the regional manager, and explained the situation. After about 30 minutes she called me back to say they had in fact found the windscreen — they were just looking in the wrong place. If it wasn’t for her intervention, I honestly believe nothing would have been resolved, as the branch manager clearly does not prioritise customer service.

Very poor communication and very poor service. I will never use PG Wonderboom again. Rather go to PG Montana and save yourself the frustration.