Very bad service recieved

On the 09 March 2015, I spoke to a PG glass Vanderbijlpark employee through the phone requesting assistance about getting a new windscreen fitted in my car. I sent her an email with all the required details.<br> she said i should wait for three days, after which should would have contacted my insurer.<br> <br> 3 days later (tsill in March), I sent an email for follow up and received no response.<br> in the past two months I have been calling again for assistance, every person i speak promises to help but when i call again i discover that none of my details were captured in their system which means i have to give the same details for every call.<br> <br> This seems very unprofessional and somewhat discriminative/selective service to me and by no means acceptable.