GN
Gerald N
1 reviews | Active since Jan 2021
12 Feb 2026, 13:33
Unsavioury experince PG Glass Vereeniging
My Rearview mirror support plate came loose on my JEEP 2006 model.
The refused to glue the part as the windscreen does not originate from them neither that it is a original Jeep windscreen as advise by some "expert". The glass is till from when purchased. They confirm from "expert" whom are not actually knowledgeable and cause me to waste petrol to drive to their branch. The expert advised Jeep only used Mopar glass which is incorrect as it is only fitted on Jeep since 2007 as per thier website. I truly think business such as this should be ignored. Staff is ***********.
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PG Glass's replyOfficial
05 Mar 2026, 11:55 Good Day Gerald,
Thank you for bringing your experience at our Vereeniging branch to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how disappointing it must have been to be given incorrect information regarding your vehicle’s windscreen and rearview mirror support, and for the unnecessary time and effort spent travelling to the branch. This is certainly not the level of service we aim to provide.Your feedback has been escalated to the relevant team so that the matter can be reviewed, and appropriate actions taken to ensure our staff provide accurate information and better service in the future.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing your experience at our Vereeniging branch to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how disappointing it must have been to be given incorrect information regarding your vehicle’s windscreen and rearview mirror support, and for the unnecessary time and effort spent travelling to the branch. This is certainly not the level of service we aim to provide.Your feedback has been escalated to the relevant team so that the matter can be reviewed, and appropriate actions taken to ensure our staff provide accurate information and better service in the future.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 11:55
Official
Good Day Gerald,
Thank you for bringing your experience at our Vereeniging branch to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how disappointing it must have been to be given incorrect information regarding your vehicle’s windscreen and rearview mirror support, and for the unnecessary time and effort spent travelling to the branch. This is certainly not the level of service we aim to provide.Your feedback has been escalated to the relevant team so that the matter can be reviewed, and appropriate actions taken to ensure our staff provide accurate information and better service in the future.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing your experience at our Vereeniging branch to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how disappointing it must have been to be given incorrect information regarding your vehicle’s windscreen and rearview mirror support, and for the unnecessary time and effort spent travelling to the branch. This is certainly not the level of service we aim to provide.Your feedback has been escalated to the relevant team so that the matter can be reviewed, and appropriate actions taken to ensure our staff provide accurate information and better service in the future.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass