Unprofessionalism due to lack of communication and dishonest behaviour

I am frustrated with lack of communication and dishonesty displayed by PG glass fourways crossing. I brought an item in the branch app. 2 months ago of which I needed repair to the glass component. From the time I dropped it off up until 2 months later, I have never received word about progress unless I initiated contact. After I initiate contact and keep calling to request feedback, the rep continuously changes the story as to why item is still not ready. It's unprofessional to not keep the client in the loop; it is unprofessional to give promises constantly when those promises cannot be kept. Because of the above, I am also concerned that the item is lost and they are giving me the runaround.