unprofessional service and damage

Kindly assist, the Middelburg branch has promised to contacted me for the past 2 weeks although I made 3 personal visits to the branch of which the last was yesterday and a call today 10.10.23@13h56 of which I was promised a follow up on my claim. The car was taken in for tinting on 20.09.23 after been told there is a professional individual doing high end cars. Upon receiving my vehicle I paid the amount just to find out there was damage to my door panel while applying the tint. I also found several places where the tint was not app**** correctly. Upon showing the damage and poor quality I was promised a re-tint and fix to the damage. The vehicle is 3 weeks old and im really getting impatient with the false promises. I’m also tempered to start a case against the store and recover all monies for damage and name the store in the local paper.