Unprofessional service

I tried on 2 different occasions, because the first call and reference could not be located, to get PG Glass to log a claim with my insurance for a windscreen on my vehicle. With much frustration because the person I talked to could not spell or take down the required details correctly, I eventually received 2 reference numbers via sms informing me that they registered my claim and will inform me when it is approved. Ref # ********** & ********** The 3rd time I phoned with the 2nd reference again it could not be located.

I called my broker to enquire if PG Glass actually logged a claim and Iwas informed that they never received any request from PG Glass for a claim. My broker initiated a claim, forwarded me a reference number via sms and informing me that PG Glass Krugersdorp has been given instructions to resume with the claim, ref # ********** 16. This was on 17 Jan. This morning I called the branch and they deny any knowledge of the instruction from my insurance.

I will definately never try to use your service even if you are the last option available. Your service and staff is unprofessional and useless.