Unprofessional and appalling Service

<p>Reference is made to an insurance claim lodged to PG Glass centurion by Outsurance on the 19th of May 2016. I was called by one of PG glass consultants who requested a VIN number for my car so that they can order the passenger glass that was broken.</p> <p> </p> <p>On the 25th of May 2016 i received an sms confirming my appointment on the 26th of May for the replacement of the glass at 2 pm. I was there on the 26th and to my disappointment i was told that the glass has not arrive at the branch. I was also told that one of their consultants would call to reschedule a new appointment. The consultant called few days later to reschudule my appointment for the 30th of May 2016 at 8 am. I later received the confirmation through an sms.</p> <p> </p> <p>On monday the 30th of May 2016, i was there at PG glass centurion and told the same story that the glass for my car hasn't arrived. The consultant who was helping me couldn't even trace or refer me to the person that made that appointment for me. He then promised to get me more info and will give me a call later. Till today he hasn't called me and i decided this morning to call the branch. I was answered by a guy called Carl who seemed to know nothing about the status of this claim. He also promised to call me later and till now i am still waiting for his call.</p> <p>I have been driving with a car that doesn't have door glass for 2 weeks now due to this saga and it is very disappointing to receive such an appalling service from a reputable company.</p> <p> </p> <p>Claim reference number:***</p>