Unhappy customer

I brought my car in a couple of weeks ago to get fitted with smash and grab, so I noticed that the bubbles were enlarging and not getting better as I was promised would happen after two weeks of the fitting. The first time I made an appointment nd when I got here I still had to wait. So today I returned it and again I made an appointment and STILL waiting. Two hours later no-one has touched my car. The back window looks hideous as the window frame wasn't fitted back on properly and all 5 my windows have terrible looking bubbles. I have never received such bad service at a PG Glass outlet before, this is unacceptable!!!