Unacceptable service

I made a specific booking for 08:00am today Saturday to have a windscreen replaced. Obviously I kept my part of the deal. Over two hours later only the window had been removed and Nothing more. This is the worst service I have ever received. The Manager has not even had the decency to aplologise and explain why there is Nothing happening. I got a Lynne person on the PG Glass online chat and again she did nothing except apologise. And when I received no assistance and became extremely annoyed she just closed the chat. PEOPLE STAY AWAY FROM THIS BRAND AND SPEND YOUR MONEY WHERE YOU ARE VALUES AS A CUSTOMER