Unacceptable chaotic service

I lodged a claim with Outsurance to replace my windscreen, and the call I received from PG Glass was completely unprofessional. The woman who phoned clearly needs proper training. It sounded like she was calling from a nightclub or some kind of chaotic party — I could barely hear her over the background noise and had to repeat myself several times. She mentioned something called a “V High Kell,” which I have never heard of, and she couldn’t find my address on Google Maps. I kept having to ask her to repeat herself because the noise was so loud. This level of unprofessionalism is completely unacceptable. I eventually hung up out of sheer frustration because I simply could not deal with that chaos any longer.