Unable to provide information regarding claim

I am writing regarding the windscreen replacement claim I submitted on 22 October. Unfortunately, I have experienced ongoing challenges in obtaining timely and clear information on the progress of my claim. While I understand there may have been delays in ordering the glass, the consultants I’ve spoken to through your call center have been unable to provide an estimated date for the installation or any essential updates. Despite assurances on multiple occasions that I would receive a call with further details, I have not yet been contacted. The cracked windscreen is significantly impacting my visibility and poses a safety risk, so I would appreciate it if a senior representative could contact me to provide a clear update on the claim and the expected timeline for replacement. For further assistance, I have also reached out to my insurance provider to express my concerns regarding the service delays and to seek their support.