Ummm what happened to service with a smile?

<p>The service was quick it was efficient but it was robotic. What happened to service with a smile? Greeting clients just acknowledge the person. There is a coffee station. How bout stating Mam help yourself whilst u wait? A client came in and asked re a report. The level of help was shocking. No further assistance or next level. The person I assume that was the service manager popped out. She walks past me no greeting no smile. And the lady with the braids at reception... the hair flicking. I get handed the card machine. Yes I know how it works but its just handed to me. The 1 hour experience which is once again efficient it the lack of hospitality that horrifies me. </p> <p> </p>