Thieving Staff

My son had the unfortunate experience of visiting PG Glass Strubensvalley on 14 September 2024 for a chip repair in his windscreen. He was immediately told it would be R850.00 (nobody had even looked at the windscreen). Upon phoning the call centre I was informed that one chip in the windscreen, provided that it was not in the drivers line of sight and not on the edge of the windscreen, would be R549.00. This chip was not in any of these places. He agreed to have the chip repaired and he was then told that he needed to draw cash as the crad machine was not working. He duly did this and was told that an invoice and receipt would be sent to him. Issues with this service: 1. He was overquoted 2. He had to pay cash, really in this day and age. If machines are not working most businesses have a mobile machine (which I know you do have) linked to a different network. 3. No invoice and no receipt. My strong recommendation is that you clean house there, that money was so obviously pocketed by the staff. I would like a R300.00 refund as well as be provided with an invoice and receipt. I will never go to PG Glass again! There are competitors in the industry which appears to have been forgotten