TG
Theresa G

1 reviews | Active since Feb 2016

08 Feb 2017, 09:38

There should be an option to give PG Glass a MINUS Rating

<p>What is wrong with PG Glass?</p> <p>Their staff?</p> <p>Level of Service?</p> <p> </p> <p>My moms car was broken into more than 3 weeks ago.</p> <p>Our insurance processed the claim immediately.</p> <p>When contacting PG glass, they said that they had stock and that we could bring the car in the next day.</p> <p>When dropping off the car, Grace said that she would call me in a few hours that the car would be ready. </p> <p>At 10am - my father receives an sms stating that there isn't stock and that the window will only be fixed on Monday.</p> <p>On Monday after being promised a whole bunch of call backs, we are told that there is no stock in South AFRICA and that the window will need to be ordered from France. Taking 15days!!! </p> <p>Yesterday, day 15 - the *********** staff lie to us, telling us that my mom cancelled the order.</p> <p>Why would she cancel?</p> <p>The claim was paid out already by the Insurance?</p> <p> </p> <p>PG Glass staff are *****!!!!</p> <p>3 weeks without a back window?</p> <p>How much longer before you can replace the window on the vehicle?</p>

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Replies (1)
PG Glass
PG Glass's reply08 Feb 2017, 11:43
Official

Thank you for bring this our attention.

Your complaint has been escalated to the regional manager.

Kindly Regards

PG Glass Head Office