the staff there at the help/front desk have a very bad attitude. they dont care nor treat customers with respect and courtesy

my insurance sent me to assess my car. when I get there I greet them but they ignored me. I then tell them I brought my car for assessment, they asked for my identity and policy number. they said their system cannot pick it, so they cannot assess my car. I called my insurance they told me to ask them to do it manual but they refused. I went frustrated, I called my insurance to explain my frustration and asked them to call them because they have a very bad attitude to me. my insurance called them. I sent my car after an 2 hours when I got there the same terrible attitude prevail, no apologies. they used the very system they said is not picking me up to assess my car. during the process they did communicate with me simply went to my car, take pictures, when the lady had finished no communication to say I am done. it was a horrible day I will never forget easily