Terrible unprofesional service

<p>1) Took brand new Jeep Wrangler to PG glass Heidelberg for a windscreen replacement in December last year. I reported it</p> <p>The guy changing the windscreen damaged a plastic cover on the inside of my car. I took it to the dealer a month ago as they promised to fix it. I still haven’t heard anything from the branch. I need my car fixed by a authorised Jeep panel beater, some guy from the street which PG Heidelberg employs will not work on my R700 000 car.</p> <p> </p> <p>2) I took the same Jeep to PG Heidelberg a month and a half ago to get a broken rear window fixed. All the hinges, wiper, gas lifts were still intact as the glass only broke around it. All the fittings and rubbers were still fixed by bolts to the car and the broken pieces of glass. The same unqualified person were working on my car, unable to fit the window. I left the roof of my Jeep there for them to fix as I could not wait any longer. They kept on phoning me for advice on how to fit the window!!??? I am the client you are the professional! I recommended they get an expert from another branch to fit my window. I had to phone them for progress, where I was told over the phone to come pick up my roof. (I was driving around in the rain without a roof for 2 days because of PG) When I got there the window was fitted but the gas shocks not, I was told the gas shocks are broken. They are not broken, they just did not have a clue what they were doing. I told them to remove the window, and transfer the claim to a bigger branch that knows what they are doing. I also told them to make sure all the fittings are in my car before I leave. When they were finished some of the parts were missing. There was only one set of rubbers for the one hinge and not the other. When I asked where it is I was told by the same *********** employee it was never there. Now if it was never there, how did they just fit the window they removed? So he fitted the window without rubbers and hoped I did not notice??? Also some of the parts were still on the window which was now back in the store room. If I did not check these too would be gone.</p> <p> </p> <p>3) The claim was moved to PG glass Alberton and I was assisted by Kyle. I got a message with a booking time and date to come fit my window. On the day of booking I was phoned to cancel the booking because they did not have the window?? How do you make a booking without a window? I then was contacted a week later saying the window is now there I can bring my car. When I asked Kyle about the rubbers needed, he knew nothing about it and was never informed by Heidelberg PG. H promised to sort it out. He phoned me a day later to inform me the rubbers is ordered and will be there in two working days. I phoned him 2 days ago (4 working days after his promise) to find out what is going on? He was busy and I left a message for him to phone me back. Which he did not do. I had to phone again, was told again he was busy, but I forced them to put me through. He told me he is still waiting for the parts, and have emailed Jeep about it, he was waiting for them to reply. Why does he not phone them. He promised me he will get back to me. I told him I needed my car fixed before the weekend, he told me it will be done. It is now Friday, another 2 days later, no feedback from Kyle. It is now a month that I am without a rear window on a car that is 4 months old???</p> <p> </p> <p>Is this acceptable practice for PG glass to treat their clients like this?</p>