Terrible service PG Glass Fourways

My insurer logged a windscreen replacement with PG Glass. I have never experienced such terrible service before. I logged the call 26 Oct. After numerous mess ups I eventually had the windscreen replaced on 11 Dec because they couldnt get a replacement. I then found out that the computer box needed to be reset cause of an error on the dash. Fourways branch didnt have the connector, so i was sent to Sandton branch on 18 Dec. That branch couldnt do it cause the software they had didnt support 2023 versions of cars. Only person helping me is Tebogo from the service department who has been trying her best to get Toyota to schedule an appointment. This is the worst service to replacement a simply item like a windscreen. PG Glass needs to really get the customer service right.