CN
Charmaine N

1 reviews | Active since Jan 2013

13 Apr 2026, 07:43

TERRIBLE SERVICE - PG AUTOGLASS SANDTON

If there was a zero, i would give them that, first the appointment was for 2:00 p.m. and only to start at 4:00 to top it all when they are about to replace the windscreen only to find that its the wrong windscreen, and these people got the VIN number to be able to order the glass, they also did not follow up, had to be calling them to check if they have the windscreen, only to find they have the wrong windscreen. Two hours of waiting and wasted time, only to to be told its the wrong one. If there was a competitor to them, would go there, its is absolutely disguting service from such a big company. NOT HAPPY AT ALL WITH PG AUTOGLASS SANDTON. TERRIBLE TERRIBLE. What kind of service is this, 2 hour waiting and wasted and only to be told they have the wrong windscreen.

0
Replies (1)
PG Glass
PG Glass's reply14 Apr 2026, 12:50
Official
Good day Charmaine
I hope this message finds you well.
We sincerely apologise for the inconvenience and frustration caused by the delay, incorrect windscreen, and lack of communication during your visit. This is not the level of service we strive to provide.
Your feedback has been noted and will be addressed with the relevant team to prevent a recurrence.

Kind regards,
PG Glass HO