Terrible Service from PG Glass Boksburg – A Complete Disappointment

I visited PG Glass in Boksburg on 03/12/2024 to get a cracked window fixed, and I deeply regret it. From the moment I stepped into the store, I was met with poor service and unhelpful staff who seemed completely uninterested in assisting me. The lack of urgency was astonishing – it felt like I was at Home Affairs, where nothing ever gets done.

After finally getting some attention, I was told that I would be contacted once the insurance authorization came through and the window was delivered. Fast forward to January 2025, and I get a call from a woman asking if I still wanted the window fixed. Confused, I asked if the insurance had been approved and if the window had arrived, to which she shockingly rep**** that nothing had been done. She just wanted to know if I still wanted to go ahead with the process, as if they hadn’t even started it yet.

Now, it’s 26 February 2025, and my window is still cracked. I’ve heard nothing from PG Glass. No updates, no follow-up, no apologies – just complete silence. This level of incompetence is unbelievable, and it’s clear PG Glass Boksburg doesn’t value its customers at all. Their customer service is non-existent, and their professionalism is downright appalling.

I strongly advise anyone considering PG Glass Boksburg to look elsewhere. The lack of communication, poor customer service, and complete disregard for your time is unforgivable. Absolutely pathetic service from start to finish.