Terrible Service from PG Auto Glass

On the 21st of January 2016 I registered a claim with my insurance company for a replacement windscreen for my Hyundai i10. The claim was processed with no issues, I was then told to phone my nearest PG Auto glass branch which is Centurion to make sure they have stock and are ready for me. It took me 4 days to get them on the line, they either don't answer their phones, place you on hold or put the phone down. I then tried their support agent \Andrew"on their website I furnished him with my details and I was told they would call me back. This is 3 days ago and no one has contracted me.<br> <br> I then contracted their national number and spoke with a lady who yet again took my details"