Terrible service

Called your call centre on 24.03.2016 @ 09h15 to ask for a quote etc on replacing a broken pane of glass on a house window. I made it clear it was not an insurance claim and I will pay cash. The operator took all my details including name, number, address, can they come after hours, etc and after so called logging the call said he will sms me the reference number and will be putting me through to the centre nearest to me. He could not transfer the call and then told me they will call me back. I never received the promised sms with reference number. Later the day I did get a call from PG Glass but with incorrect name, incorrect work to be done etc but to the cellphone number I supp****. When I told them all the details are incorrect, the phone was put down. Today I called to ask what is happening and apparently there is no such call logged on the system. Absolutely shocking and *********** and unprofessional!!! Clearly PG Glass are not interested in business.