HH
Hayley Howell-Wood

1 reviews | Active since Oct 2015

02 Oct 2015, 11:20

Terrible Service

I lodged a claim with my insurance company on 11/09/2015, and it was approved on the same day. <br> I was told that PG Glass Centurion would contact me to arrange to have my windshield replaced. They did contact me, and arranged to come and fix it on 15/09/2015. I called that morning to ensure that they would be there, and was told that the guy had made a mistake, and booked it that I was bringing the car in. He then booked me the next day. They did not arrive again on the 16th, and when I called, he said that they did not in fact have the glass in stock, and that he was going on leave the following day, and gave me the name of the lady I was to deal with the following week. Again, no call was ever returned. When I got hold of her on 21/09, she did not seem to know anything about it, and told me that they had not ordered the glass. Eventually, they came to fix it on the 24/09, only to tell me that they had the wrong glass. This week, I have been dealing with more promises on a daily basis, only to have a call this morning to tell me that they are not coming (again) because the glass is cracked. This has been ongoing for 3 weeks, and I will never deal with them, or recommend them.

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Replies (1)
PG Glass
PG Glass's reply05 Oct 2015, 10:13
Official
Hello HPH281284,

Our sincere apologies for this negative experience.

Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.

Look forward to a swift and amicable resolve.

Kind Regards
PG Head Office