1 reviews | Active since Oct 2015
Terrible Service
I lodged a claim with my insurance company on 11/09/2015, and it was approved on the same day. <br> I was told that PG Glass Centurion would contact me to arrange to have my windshield replaced. They did contact me, and arranged to come and fix it on 15/09/2015. I called that morning to ensure that they would be there, and was told that the guy had made a mistake, and booked it that I was bringing the car in. He then booked me the next day. They did not arrive again on the 16th, and when I called, he said that they did not in fact have the glass in stock, and that he was going on leave the following day, and gave me the name of the lady I was to deal with the following week. Again, no call was ever returned. When I got hold of her on 21/09, she did not seem to know anything about it, and told me that they had not ordered the glass. Eventually, they came to fix it on the 24/09, only to tell me that they had the wrong glass. This week, I have been dealing with more promises on a daily basis, only to have a call this morning to tell me that they are not coming (again) because the glass is cracked. This has been ongoing for 3 weeks, and I will never deal with them, or recommend them.
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Head Office
