Terrible Service

My husband enquired on the 26th January 2018 for a windscreen and got a message with a reference number and everything. He gave the specs of his car and even asked if they required more details before they came to fit his windscreen. He was told no they have everything they required. They sent out a gentleman to fit the windscreen on the 5 or 6 February, but the gentleman soon came to realise that it doesn't fit my husband's car. Before he left the gentleman said that someone would be in contact to make another appointment. To this day nobody from PG Glass has contacted my husband to fit a new windscreen. I am appalled at the fact that they cannot get back to paying clients. And my husband is still sitting with a cracked windscreen...